Returns policy

30 day money back guarantee. 


You can return items within 30 days of receipt under the following conditions:

Return Conditions

  • The Stix must be returned within 30 days of receipt.
  • The product must be in its original condition and undamaged.
  • If the item is returned damaged, or not in the original packaging, a charge may be applied at the company’s discretion to compensate for the loss in value. Stix Mindfulness reserves the right to withhold refunds if the items are damaged and in an unsellable condition.
  • We recommend you send the Stix back via Royal Mail tracked delivery for insurance purposes.

How to Return Your Item

  1. Download the Returns Form – Include the completed form in your return parcel.
  2. Notify Us – Email hello@stixmindfulness.co.uk to inform us of your return.
  3. Ship the Item – You are responsible for covering the return shipping costs and maintaining tracking information.

Processing Your Refund

  • Once we receive your return, we will inspect the item.
  • If approved, the refund will be processed within 7 days.
  • The refund will be issued to your original payment method unless you request otherwise.


Important Notes

  • Orders over £300 will incur a £10 returns processing fee, which will be deducted from your refund.
  • The 30-day money back guarantee applies to UK orders only.
  • The 30-day money back guarantee applies to your first order only.


For any questions, feel free to contact us at hello@stixmindfulness.co.uk.
Returns Form